I would give this company zero stars if I could. The worst, most unprofessional HVAC company I have ever used. Between them and American Home Shield warranty I don't know what's worse. The are incompetent, unprofessional, on a whole new level. Stay away from them all, I went through Sunstate Heating and Cooling, and ended up getting a new AC unit altogether. Cancelled my warranty, filed multiple BBB complaints. My AC went out on Friday so I called the AHS warranty in the evening. They said they could get Consolidated Mechanical out to my house. I disclosed to them on multiple recorded calls that I needed a 32 foot ladder to both the AC company and AHS. They did not bring 32 ft ladder Monday morning after I stayed home from work to handle this. The company couldn't come back until the next day, so another 24 hours in heat. It's 110 degrees this week in AZ so keep in mind my house was around 95 degrees. Tuesday comes, and they couldn't do anything because when they got on my roof they advised my AC was frozen. I asked them to use my hose to unfreeze it and they said it would take several hours (when I know it wouldn't in 110 degrees with a raging hose against the ice). They said they couldn't come back same day either, so told me to essentially F-off and be without AC for another 24 hours. Couldn't wait until Wednesday. So I cancelled my American Home Shield warranty, cancelled everything with Consolidated Mechanical. The unbelievably bad customer service, incompetence, communication, should put these guys out of business. Will never use again and I will discourage anyone from using either company.