My mom and I went to get our nails done before a big gala we were attending that night. We called and they told us the price would be 85.00 for pedicure and 75.00 for manicure. We both felt that was really high, but we were in a time crunch and decided it was better than not having our nails done.
I loved the gals who did our nails. They were friendly and kind. They did a great job. They kept asking us if we wanted certain things (the wax on our hand/feet...that is included in every manicure I get at home...french nails, chardonnay rub, gel finger paint, etc.) No extra price was ever mentioned so we just thought it was all included in the hefty quoted price.
We about dropped to the floor when we checked out and saw that our bill was about 350.00 PER PERSON! It was almost SEVEN HUNDRED DOLLARS for two pedicures, one gel manicure, and one acrylic manicure. It was insane! The whole time these super nice ladies were up selling us, without us knowing they were doing it! It would have been one thing to offer a service and tell us it is extra then to just ask if we wanted the hot wax then charge me $50.00! The tip for each lady was 55.00! That's another thing I didn't like. We were not given a slip to sign and privately fill out the tip. We were asked out loud what we wanted to give them, as they were standing right there along with other customers! Talk about pressure! I thought that was very unprofessional.
We left the salon and two days later my mom's toenail paint chips off! This was the breaking point. That's when we called the salon to tell the manager what had happened, how much we were charged and up sold without our knowledge, and finally the paint job only lasting two days. Nikki was the manager we talked to and she couldn't have handled the situation better. By the time we were off the phone with her she had made everything better by removing all the up sale charges for us.
So because of Nikki I gave Color Salon a three. If it wasn't for her they would have gotten a one because we felt like we were handled very dishonestly.