5 stars just based on the Estee lauder counter. The girls Lisa and Ann are extremely professional with their customers. For example I get courtesy calls reminding me of special limited offers for face cleanser and serums. One time I received a call from Ann that they just received a special shipment of only a handful of gift sets for the holidays and that they could put one on hold for me. Since this stuff is pricey, the associates make sure that your money is well spent. They even help with the fragrances too. Got several men's fragrancees (Polo red, Aqua Di Gio, John Paul Gultier, CK Euphoria, Dolce and Gabana Sport) and complimentary body wash, duffle bags, and trial bottles too. The Boston Store charge card is also nice because you can save on luxury items that never go on sale like cosmetics and fragrance. So all in all I base the ratings just on the two departments I visit most often. This is not the typical department store that I am used to for clothes or shoes since it caters mostly to older folks but that's ok. I don't go to Boston Store for clothes or shoes. Home decor isn't too bad either. Saw several glass Santas and nativity sets that would look great if only I had more space