Called Dawn based on a referral after a death in the family left us scrambling to find pet care while we traveled to the funeral. Because of the short notice, our normal boarding place was booked. In comes Dawn, I called during the day and left a message and she returned my call the same day. She was thorough in her questions about my pets in order to provide the right kind of care and services. I discussed my needs and circumstances concerning my pets and she was able to work with me.
The date of the funeral was moved and we ended up not needing pet care after all, but based on the interaction I had with Dawn over the phone, I definitely will be using her in the future.
Let's just say I put my trust in few places/people to watch over my pets - and Dawn definitely made me feel comfortable enough to give them a try.
4 stars only because I didn't end up using services - but I'll come back and update once I do!