overcharged by $21. how did they miss that when it happens all the time, they claim, due to people mistaking the tip process. ??
who gives a tip when there's no server. going up to a counter to self serve is not service.
I returned twice to sort it out.
1st time - she said it happens all the time & they usually pay back people right away. Although I had my MC statement to show date & amount billed she didn't offer to sort it out & told me to come back with the receipt. OK. I left but discussed it with another store manager who said having the credit card statement was good enough, that they pay people that way all the time if there's a dispute discovered, that I should return & get my money back so I did.
2nd time - they waffled & whined making me wait while she called Encore - the owner. I waited & waited. She had the money counted out to give me but suddenly changed her mind deciding to wait for the owner's OK.
I felt very uncomfortable. If they had paid me what they owe me I would've left it at that but they made me wait for nothing. It is very inconvenient to have to return there. I don't live near there.
I will call MC & not pay them at all. I don't have more time to waste on this. I dispute the amount & due to their playing around, whining, waffling, wasting my time, not taking me seriously as a future customer - they lose my business.
I'll let MC sort it out with them.
I'm not paying for what appears to be deliberate deception on their part knowing people are unaware of a tip fee at a food court vendor.
I'm a vegan outreach activist as well so it is very hard to limit my food options even further in a meat dominating world.
They wanna laugh about wasting people's time they lose. Not good business practices.