The service here is absolutely terrible. The manager knew her stuff and was on top of everything, but the cashier and the grill cook had no clue what they were doing. I went with a friend and ordered first. After the cashier rang me up he just walked away without taking my friend's order. We finally asked the manager and she was surprised the guy hadn't finished taking our order.
After we finally paid for our meals another customer walked in and ordered his food. 20 minutes later, that customer left - with all 3 bags of food he had ordered. My food and my friend's food took another 5 minutes. Plus, the cashier gave us our drinks at the same time we finally got our food. That just made no sense to me, all he had to do was fill up some pop in a cup and hand it over. It shouldn't take 25 minutes to do that.
That being said, the food was pretty good. Despite the long wait for the "fresh" food, my fries were lukewarm at best, but they tasted good. My burger was good, and my friend ordered their Grandma turkey burger, which was absolutely incredible.
tl;dr horrendous service, good food.