If you have a lot of time to waste on the phone and in person, this practice is for you! In the last day and a half I have spent an hour and 15 minutes on hold. First, was trying to make an appt. the second and third, they forgot one of the prescriptions when they called them in to the pharmacy. We waited for an hour at CVS before finally leaving. They had said they would do it urgently! Trust me, there is absolutely no sense of urgency anywhere in that place. After 12 years, we can't take it anymore.