I moved from Seattle, WA to Phoenix, AZ and bought over 30 pieces from Tommy Bahamas. I was new to Tommy's and in the middle of packing and ordered several items online. I returned several pieces in the WA University Village and Scottsdale Fashion Square stores and got different sizes. While in the stores, I bought additional pieces. The exact number of pieces that I kept during my 6-month buying spree was 31. Was I surprised to get a letter from Tommy Bahamas that stated they had reviewed my return history. They requested that I contact their "Loss Prevention Manager" by a stated deadline to discuss the reasons for my returns.
I was terribly insulted to receive this letter. I considered myself a VIP. It is none of Tommy Bahamas business why I decided to return clothing that was too big or too small - especially since they advertised "hassle free returns" on their website. (I noticed they have since taken down that "hassle free returns" graphic.) I submitted a complaint on their Facebook page.
A year later, I gave Tommy Bahamas another try and ordered a white jean jacket and pink tank top online. A week after receiving the clothing, I went into the same Scottsdale store and returned the pink tank top. (It was scratchy and overpriced for the quality.) The manager, whom I recognized from my trips to the store a year earlier, asked me to wait while she went to the back room to retrieve something. She left my credit card and pink tank top right on the counter, which was in reach of any customer who happened to pass by. When she returned, the employee handed me a sealed envelope with my name neatly handwritten on it. I looked at it and asked her what it was. She did not answer. I told her I thought it might be an apology. I decided to open it and was shocked to see that it was an exact copy of the letter Tommy Bahamas sent me a year earlier, only it had a slightly different date. The letter had been stored in Tommy's back room for over one year. I think this employee showed very poor judgement holding onto the letter that long, and then deciding to make me wait while she retrieved it, then following through with handing it to me.
If you like to order things online and use your home as the dressing room, then I do not recommend Tommy Bahamas based on my experiences.