Updating my review, since I have returned MANY times since my initial trip in June. This has become my new favorite coffee shop in Pittsburgh. I'm obsessed with their lattes- I've tried their mocha & caramel. They aren't too sweet, which I really love. The customer service is always great. They are usually busy, and that's ok with me. Just expect that you might have to wait in a line. They always have plenty of staff working, so even if the line is long you won't have a super extensive wait. If you are searching for really good espresso and want to go where all of the adorable old Italian men hang out and gossip in the mornings... this is your place. Highly recommend.