My son has had multiple surgeries on his legs and feet and spent a few years in a wheelchair, our insurance changed and we couldn't continue with his normal PT at this last and final stage (meaning he walks on his own now and needs gate training to walk normally). The Norman Rockwell location is about 1 mile from our house and were in our network for insurance. After more than 2 weeks of daily phone calls, repeated faxes, and conference calls to his surgeon's office to them. They still couldn't get an appointment time. So before you call these jokers please know the process of getting thru the screening process is about 2 weeks, then it's another 2 weeks to get to a scheduler, then another 2-3 weeks to get an appointment. Yep - 6 weeks at a minimum and repeated calls that have served as nothing but a massive raise in my blood pressure due to their rudeness at every step of the process. After I gave up I called a different PT about 20 minutes from my house and got an appointment in under 48 hours with a single call. The manager of this company then called me and defended their procedure and demanded to know the PT who did take my business so they could report them to state board of medicine. OMG - don't ever call these people.....seriously....your child will not get taken care of and you'll have a headache unlike anything you've ever had before. PS, I have a PPO insurance and my sons surgeon had us approved for 50 visits. It didn't matter. It's a top down problem. The management is worse than the people on the phone. I'm surprised they stay in business.