I give this location 2 stars and dropping. In the last two months the dough or preparation quality has dropped considerably. I'm finding large holes in the bagels - not small ones as expected, but large enough to swallow quarters and more. Reports to the company only received replies of "we'll look into it" but meanwhile the holes get worse. I expect more when I pay for premium bagels, and unfortunately it's time to move on from Bruegger's. Sad as they have been good until recently.