DONT WASTE YOUR REWARDS POINTS! This place is just run of the mill. You book a trip with your points with ONE receptionist that checks you in, they put a hold on your card for incidentals (normal), but you check out with a DIFFERENT person who doesn't bother to look at the system, and they charge your card for the full stay! Even though your points have been used. Not to mention, it's a HOLIDAY weekend so CONVENIENTLY they can't your money back until a few days later. What a joke. We are in the hotel business and this was everything NOT to do. Some customer service training really needs to take place there.