I was referred to this company, like a lot of other people, from my home warranty company due to my 2 year old water heater flooding our garage. Plumber came out yesterday within the scheduled window. Told me about some of the fees and I was unsure about them at the time since I "assumed" with a home warranty things would be covered. Found out they were not but after doing a little research I discovered they were pretty common. Any way here is what Boss Plumbing and Benny did in the last 24 hours.
- Came out on time and did a diagnosis. Informed me of some of the costs.
- Contacted my home warranty company.
- Received approval from my home warranty company.
- Quoted me a price through my home warranty company.
- Showed up during the scheduled window today.
- Benny worked his butt off in the heat.
- Charged me exactly what they said they would.
- Replaced out hot water heater and gave us back our hot water in less than a day.
Not only that, but contrary to what some others have said, each time I called their office my call was answered in a reasonable amount of time. I am a satisfied customer.