I like easy, and this was easy. I stopped by the Scottsdale showroom and they had little"bedrooms" set up for guests to test drive the mattresses. I rolled around on the bed for maybe 5 minutes and decided to get one. Everyone else in the "bedrooms" decided to get one too. Four people wanting to order and maybe 3 people to help. I thought, oh well, I guess I could order online.
I headed to the door and asked the guy that was checking in, about ordering later and he said he could do my order for me now. In about 10 minutes he had my order, payment, and I was done before any of the others had hardly even begun to place their orders.
As for delivery, I got it free the next day because I live fairly close. The day before my large trash day, I pulled my king size mattress down the stairs, out my door and to the curb. Pulled the new mattress out of the box, unrolled it and cut the packaging open just like in the video and "foof", it puffed up immediately! Slept on it one hour later and it was wonderful!
Definitely stop by a showroom if you can, the sales people are friendly and very helpful, but even if you can't, it's hard to beat the ease of ordering and the comfort of a Tuft & Needle mattress!