HORRIBLE. Avoid this company. They're a scam. Check them out on any other review site (Google, YP, etc.) - all reviews are horrible. Check them out on the Better Business Bureau - also horrible.
I'm not reviewing this company because they damaged or stole my belongings (which they did) I'm reviewing them based on their shady practices and awful service.
Assurance Van Lines (also a carrier to avoid) brokered my move to this carrier Executive Moving And Storage. What ensued is a nightmare that has literally lasted over 1 yr (my move was 3/31/17. Today is 4/13/18 and I'm still dealing with it).
FRAUD
They're fraudulent and significantly overcharged me for cubic feet that didn't exist, damaged and stole my belonging.
Yes, you read that correctly. This carrier fraudulently overcharged me almost $500 for literally made up cubic feet - for which I have proof. I was quoted for 350 cubic feet, my actual belongings measured out exactly (with a tape measure) to less than 250 cubic feet. This carrier arrived end of the day on my move out day and lied and said that I had well over 500 cubic feet and he was going to leave me there if I didn't pay the extra $500. I had no choice but to let him load my stuff (as my lease was ending in a few hours) and my flight to my new state was booked for the following morning. My boyfriend who was present is literally in transportation and knows all about the weight and size of freight and knew I was spot on.
In casual conversation with the guys loading my stuff out of the apartment one of them told me that the company was totally shady and that next time I should book with another carrier he recommended.
DELAYED DELIVERY & LIMITED CORRESPONDENCE
They held my belongings in storage well past the agreed upon timeframe without notice - I had to try to track them down constantly to know when I'd receive my stuff.
DAMAGE & LOSS
Of course they damaged many of my belongings and at least one item never arrived (my box spring). How on earth do you "lose" a box spring.
REFUSE TO PAY CLAIM
I followed the proper protocol and filed a claim for the damage and lost item through CSI (their also shady and poorly rated Better Business Bureau "claims" company). They awarded me an amount in Sept 2017. Payment was due 45 days later in Nov 2017. It's Apr 2018 and my emails have gone unanswered and I've called multiple times each time being told that the claims person isn't in until Thursday (Tiffany) and will call me back. Never had a call back. Not one.
Whatever you do do NOT use this carrier. Spread the word. This has been a nightmare. Trust the literally hundreds of other ppl who've rated them with 1 Star.