We've been here several times and usually enjoy the service and food. However, last night we sat at the bar and couldn't get service.! The bar was full but not crowded. There were 3 bartenders and 2 of them were only making drinks for the tables. The couple next to us had empty drinks and we waited for over 10 minutes without even receiving the menus or water or a "we'll be right with you." We left. There are so many other good options in Cleveland that I would hesitate to go back again.