First off let me say that I used to be a waitress and have worked in customer service far longer than I care to admit. So I'm overly sympathetic and accommodating when it comes to wait staff. I'm the first to think, "Oh, they must have had a hard day" or "Nobodies perfect" when I receive poor service and I've never complained at a restaurant before. But the service here is inexcusable.
I've experienced waiters here go out of their way to be rude and insulting. Once while dining with a friend (who had the word "Fancy" tattooed across his neck) the waitress continually referred to him as "fancy" and "fancy pants" even after he politely told her he greatly disliked being called that. On a separate occasion another friend received the wrong order. After 25+ minutes of waiting for the waiter to come back so she could inform him (meanwhile everyone else was nearly done with their meal) he accused her of having eaten part of it although it was clearly untouched and gave her a hard time about taking it back. She told him he was being rude and "a jerk". He finally took it back and brought her the correct meal another 20 minutes later. Then he just never came back to the table... we were there an hour and a half and he never came back. We had to go up front and request our check just so we could leave. These were the two worst experiences but this type of treatment isn't uncommon. It's also an insult to have gratuity tacked onto a bill after treatment like that. I was told it is only automatically tacked on for parties of 6 or larger but every time I have been it was included in the bill, no matter how few people were there.
I suppose when a place has gratuity tacked onto the bill and is running on pure hype they don't need to have a polite wait staff.
I will say that there is one waiter we have had named "Whitey" who was very polite and attentive. Now every time we go (not my choice, I assure you) we request him specifically, even if it means a longer wait. He has been the only nice one.
I gave 2 stars instead of 1 because the food is good. Good as in, better than ok but not great. I've had better and didn't have to wait two hours to get it and be insulted by a cosmetology school drop out hipster.
Bottom line, be prepared for a long wait for a grease bomb sandwich and a wait staff that expects you to lick their boots for the privilege of eating there (unless you get Whitey, the only friendly waiter there). 95% hype, 5% decent food.