If I could give this place no stars I would. I did an online order, and my fault, I accidentally hit for my burger to be made protein style - no bun. So as I continued my online order, I added that I would like lettuce on my burger. When I arrived at the store, they hadn't even started my order yet. That's fine, I'm okay with waiting, I'm not pushy. However, while waiting, the woman making my order yells my name. So, I approached her and she starts heckling me about my order, hands in the air, condescending tone, like she was purposely trying to make me feel dumb that I ordered my burger wrapped in lettuce with more lettuce on it. I apologized and said it was a mistake and that I would take my burger lettuce wrapped since she already started it and that she did not need to put anymore lettuce on it. Simple mistake, my bad. I went back to where I was sitting and I could still here her going on about my order. She was basically yelling about it to the other people working there and loud enough for the other guests to hear. She started to call my order "the order for the rabbit". It was so loud, that all the people working there were looking at me as well as the other guests. This continued for the next 15 minutes while I waited for my order. Finally my order was ready and I was embarrassed and completing shock that a guest would be treated in such a way. So, I picked up my food and right as I was about to walk out the door, this woman yells "go on and eat your lettuce Taylor!" I couldn't believe it. This treatment is horrific and I hope no one else will ever have to endure such behavior when you are a paying guest. Bottom line, I will NEVER set foot in a five guys AGAIN.