I come here on occasion because I stay in a hotel close by for training in Madison.
I ordered scrambled eggs, toast, hash browns, sausage links as well as a fruit bowl. My food came out except for the fruit bowl - I didn't noticed because I was so engrossed in the book I was reading. I forgot about it until I got the bill. I told the waitress and she took it off the bill as well as gave me a discount because I have been there a lot, which she didn't have to do at all.
I felt bad because the waitress appeared to be the only one there at about 7:30 am and there were about 8 - 10 tables full of customers. I would maybe recommend hat they have at least 2 people on, in case it ever gets busy or at least have the manager help.