Got there at 5pm for food and drinks before the show next door. Got served a warm beer after a 20min. wait. The food never showed. 2 hours later a plate of soggy, nasty, cold looking fries come to my table at the Improv. Horrible service and very inefficient. You have been open long enough to have worked out this kinks by now. I'm extremely dissapointed. Our group was over 20 people. That's a lot of business and tips to lose for a not so busy Saturday afternoon. You've been open for some time now so no excuses to not have these kinks worked out by now.