I was displeased with my last visit at this location due to some customer service issues. I received a message from the management asking me to come back and try again with lunch on them. I went in at lunchtime, around noon, same as before. There was a line already formed at the counter. The staff was working hard to ensure everyone had a quick visit. The line went smoothly and I ordered the new sandwich: The Parisian, which is ham, brie, and green apples. It was delicious! I skipped the soup this time because I didn't like it, and opted for the whole sandwich. The sweet tea was tasty and perfectly sweet. There was no talking amongst employees, just everyone working hard to serve the customers. I met Andre, the manager upon checking out and reminded him about his email. He was very pleasant and welcoming. I would like to say that it means a lot for management to reach out to customers who are unhappy, even with the slightest of issue. I think it shows how much they care and really just means a lot to the whole of the business and what they think of their customers. Connecting this way with people is a reason I will be back. I know if I ever have a problem, this place will care enough to help me.