I have been to MANY "med" "spas" over the last decade. I used to be loyal to one aesethic RN and cosmetic clinic and when they moved and I became less "into" injectables, i started shopping around and groupon'ing.
Wellsprings has been my favorite experience so far.
Michelle used the most suitable hyaluronic acid fillers even though they would retail for more than the basic type, which is what coupons typically apply for. I thought she did a great job, and would and HAVE returned without any coupons (though they have a great follow up price).
I appreciate there is an actual doctor on hand for consults.
I agree that one of the receptionists is a bit loud and um, non-discreet, but is also really sweet and accommodating. Many med spa receptionists are pushy, rude, snappy, or judgemental, but I have always felt like I was treated with respect by staff here. They are also very flexible with handling re-bookings.
It;s normal for companies that sell coupons to have a TON of filtered reviews. Your mileage will vary. But please be realistic about the experience you anticipate from a company selling a medical product at a high volume over the internet. This isn't the most elite Beverly Hills dermatologist's office with a 2-year waitlist. This is a med-spa in Richmond Hill doing its best to build a clientele.