I can't even begin to describe the horrific experience I just had trying to enroll my 5 year old in their summer camp. I spent 40 minutes registering, filling out paperwork, trying to get my questions answered and being thrown around and around and around. I waited in line 5 times, was never acknowledged until I begged someone at the desk to help me, couldn't get any of my questions about swim lessons during camp answered, "uh...just pick one." but you have one during camp, so which one is it, um...it's whatever one you want it to be. NO IT ISN'T!!!! don't pretend to know the answer if you are going to make up some bs.
Paperwork says you pay a $25 deposit for each week which is already pretty steep. What the paperwork doesn't say is that you pay a $35 registration fee, a $15 shirt fee, $25 for each week AND 4 weeks upfront. um...what? so I'm ready to pay my deposits and everything and the girls says, okay your total is $770!! what?!!! My kid is a foster kid, I'm a single mom are you kidding me? $770 for the sign up fee? WTF?
I asked the girl to show me where it says that on the paperwork, she said, oh it doesn't the camp director just decided that's what you will pay. she just decided? how the eff do people afford that? I said, seriously? she goes, I know, right? so...
so what? you people are dumb. What kind of ignoramus do you have working the front desk? I asked when school started so I knew how long I wanted to keep her in camp, the girl said, "I'm not in school, so I don't know." you are running summer camp registration, you better know when school starts. Well since you couldn't answer a single one of my questions, why should I expect you to know that?
I finally fork over the money to get away from her and ask where to go, she says "the gym." are you kidding me? it's the ymca, the entire place is a gym?!!!!!!!!!!!! I walk down 1/2 mile of hallway with 20 rooms, and I see no kids anywhere.
I have to go back to the front again. wait in line. AGAIN. the guy hustles me up and said go back to the gym. I said, "look, we have never been here we don't know where we are going, can you please just help us?" He said, end of the hall.
Thanks jerk.
YMCA I'm calling you now to cancel this bs membership. I hate you and you have ruined my opinions of YMCA everywhere.