Overall satisfaction: A+, Helpful and Knowledgeable staff, Fast Service, No unnecessary pressure or work added
Most people dread taking their car in for service...and I am no exception. I am however a female and I think we dread it more. I am always on the lookout for an honest mechanic shop that does not take advantage of it's customers (female or not) and I have found it at this Brakes Plus location.
Along with the basic service (oil changes, tire rotations, etc), I have had some major repairs (engine mount) and some not so major (small oil leak) taken care of at this location. Regardless of what service they are performing I am always informed (and most times SHOWN A+!!) what the issue is, what the options are and then given the choice of what I would like to do. There is never any high pressure sales tactics used, just honest conversations about what needs or should get done and when. When I do have service work, it is taken care of in a timely manner. I normally have to wait for the car and the staff is constantly checking in and letting me know the status.
A special thank you to Joe. He is always courteous, helpful and knowledgeable. I believe he makes it a point to know his customers and build those lasting relationships....it may be that we share a common interest/fascination of motorcycles, however I think it is his overall good nature that makes his customers feel at ease. :-)
I have enjoyed (as much as anyone can enjoy a mechanic shop) using this Brakes Plus location and will continue to make it my go-to place when I need car maintenance or work/repairs.
Updated 08/06/2013 from 4 stars to 5 stars as I have consistently seen spot on customer service and quality work from this shop.