Written a while back:
Last week, I went with a bunch of co-workers. I personally ordered beef meatballs with garlic parmesan sauce. The meatballs were delicious, and the sauce was okay. It was a good thing I ordered a side of spaghetti with spicy meat sauce; this sauce was much better. Maybe I wasn't in a cream sauce mood. One thing I noticed was that the serving size of spaghetti was very small in comparison to the price ($6.99 for a quarter of a bowl).
They were out of garlic parmesan fries AND the Rainbow Cookie at the time! I made a huge mistake in ordering strawberry ice cream... DO NOT ORDER ICE CREAM IF YOU ARE EXPECTING NORMAL ICE CREAM! It was more sorbet-like and had a disgusting taste. I was craving something sweet, and I could barely get through one bite.
The customer service was "eh." I don't think they personalized the service or smiled at all. We had a group of tables together, but they ended up seating a group of people at the end without addressing us about it. They served me strawberry sorbet instead of ice cream at first; I had to correct it (although maybe I should have stuck with the sorbet instead).
All in all, it was a not-so-stellar experience. The only thing saving this spot is location and the meatballs.