KFC Boneless at Westlake April 2013 - KFC and other companies spend a lot of money advertising new products. Especially when they have introduced a new item. I had the boneless chicken at KFC today, and it was served to me luke warm. The very friendly server placed the chicken on the counter where it sat for about 3 1/2 minutes while she prepared the rest of my order. The product did not taste good at room temperature. All that money spent on advertising to get me in and it was not good. The manager walked by several times ..joking with the staff building morale. He failed to notice my food getting cold. Poor execution can destroy a product introduction.