Oh my God, this company is awful! I came home from being away for work for a week and my toilet clogged on the second floor and was POURING water into my kitchen. I called my husband and he came home and called this company and no one could have cared less. The woman said there might be someone to come out maybe that night, maybe the next day. She said she would have a plumber that was out on the road call us. Well 2 hours later & still no call. In that time we had called a small plumbing company we had seen a day or two before and he came and was wonderful and fixed the problem!