First time here, came for a birthday party. Everyome had a blast. Upon entering the staff seemed a unorganized and really didnt say much, for directions for the invites guest. We ended up standing around for 10m before anyone really knew where to have us go. My child also got hurt and the staff did nothing, it was a minor injury but the fact that they just stood there talking to each other doesnt sit right with me. The kids had a blast, althought the other patrons parents were slightly rude. In a place like this with kids jumping around and hyped up on sugar, kids will get hurt. I had one parent get loud because my child and his hit each other... so be careful and mindful of your children and understand children will get hit/pushe/bit what not. My child got hit and pushed quite a few times and I did not call the child names (and my child is autistic) nor yell at the parent. Not sure if I would return to this location the parking lot was small amd super busy, but nevertheless it was still fun. If you go get there when they open and less busy and less stressful.