Great service, okay food, a little overpriced (but isn't everything around here?). This was not a $48 meal (before tip). The shakes were too sweet, fries were too salty, and the buns too big (these babies got back) and bland. Bobby's Burger Palace had less interesting choices but the burgers, fries, and shakes there were better in execution and cheaper to boot (nearly half the price).
Husband's seasonal special turducken burger was interesting but had too many sweet elements; it could have done without the cranberry halves and the apple pie filling bits. The fried potato thing in the turducken burger was delicious; tasted like a latke. Which I guess it essentially was. This burger came with sweet potato fries by default; we weren't fans of their rendition - they were actually shale-hard all the way through, not crisp with a moist interior like a fry should be. Regular fries were a little better but were so salty they were basically salt licks.
My duck burger was not bad but it's a sin to cook duck beyond medium rare and this duck was medium well. Maybe they're afraid to undercook it because it's ground poultry but it's safe if they use sanitary practices behind the scenes... Afraid to think of what might be going on back there if they're so concerned. I saw a pic of a pretty pink burger that was labeled "medium well" so they're obviously clean enough though, since ground beef has the same issue.
The bun to burger ratio was way off on the burgers, leaving each mouthful dry and bread-heavy. We both ended up pulling off the top bun and eating the thing open-faced. Which brings me to my next comment: these burgers are messy! While not a deal-breaker, it is something to consider when choosing what to wear to eat here.
I did like that you could sub out different ice cream flavors in the shakes. The "I'm Nutellen" (Nutella, double fudge brownie) with chocolate ice cream was delicious but sweeted me out after 2 sips. The glass was rimmed with rock sugar pasted on with extra Nutella, giving it a fun and upscale but messy presentation. I didn't realize no one had posted a picture of this so I belatedly snapped one after drinking most of it. I agree that the fake whipped cream was a letdown. Bobby's Burger Palace shakes use real whipped cream.
Would have gone back to Bobby's for burgers if we weren't already in the Mirage to see the Beatles, but even Bobby's can't compare to Lucky Devil's kobe beef burgers in DTLA. ;_;