I've stayed here about 30 times over the last two years and it's not a three star hotel. The beds are very hard and they never give you enough towels. The service is hit or miss, I've been treated very good at times from the staff but my girlfriend had an issue with the manager. If you stay here get a higher floor because if you're on the first floor the rooms above you can be very loud. It's all about location with this hotel, there are not a lot of options in Mentor. They sell out nearly every weekend so plan ahead and if you don't make your reservations a week out they will double their normal rate on you. Don't plan on saving money with their breakfast because it's really bad. Their in hotel restaurant is hit and miss, I've had nearly everything on the menu and the steak is the best thing they offer. I've been a little concerned with the freshness at times with some of their menu items.