Oh Great Harvest, how you disappointed me.
I originally had Great Harvest at the Charlotte Farmer's Market and we were impressed. We were offered a lot of samples and ended up going home with a herbed focaccia, which I learned they no longer sell?
At any rate, last month, we stopped by the Rea Road location for the very first time. Was offered one sample after I made a purchase, so quite a different experience. Not that I care too much about the samples, but it definitely helped me in making a purchase at the Farmer's Market.
We purchased the extreme cinnamon swirl (tried it at the market) and a garlic rosemary loaf. I was extremely disappointed when we cut into the cinnamon swirl as it was just specs of cinnamon, the swirl was no where to be seen (other than the bottom corner). It was just dry and not what I recalled tasting. The garlic loaf on the other hand was very good!
I went on GHB's website and found an e-mail and contacted them with a picture of my sad bread. I received a response the next day from the manager with an apology and a bizarre offer just to let the employee know that you can get another one on us. Not sure how the employee is supposed to know or believe that? I have not tried yet, but at any rate, I responded asking questions on availability of the bread and if I could preorder. That was on 8/22. Here it is 9/21 and I received no response.
Overall just disappointed in the bread I received and the follow-up from GHB. Doesn't have me running back to try again.