More like Customer Dis-service department.
A technician replaced my broken box with an upgraded one, and said there would be no extra charge. Then I was charged $25 for an Advanced Receiver. When I called, I was told I do not have this equipment and they would issue a credit. They gave me $2 back. I called again later to have the charges removed (now two months worth) and was told I would be issued a credit. Again, I got $2.
I paid this charge for 3 billing cycles without any change, so I called again. Now after an hour on the phone today (including 35 minutes on hold waiting for a supervisor) I find out the advanced receiver is the ONLY option at $25 a month. They do not offer a lower cost alternative, or permanent purchase.
The company said have no record or signature that I ever agreed to the extra charges but they still refuse to refund my money. They could give me no reason why each I was told different and incorrect information by 4 of their employees for the last 3 months.
I called again and tried to get tech support but the menu took me to a blank phone line no matter which option I chose. On the 5th call I got a live person in billing, who hung up on me. On the 6th call I got another live person who heard my entire story and then put me on hold for 10 minutes, at which time I was transferred without warning and to the wrong department.
I gave two stars because the actual programming service in North Phoenix seems to be pretty good and I have only had to call for repair twice in 4 years.