We have been coming here about once a month for a year and was curious how they rated on Yelp. So I was shocked when I saw 2.5 stars. We have had what I would rate as 4.5-5 star experiences every time we came.
The food is good to great depending on what we order. My wife and I have never had any food item that wasn't at minimum good. They did bring me a glass of tea once, when I actually ordered water, but big deal. Easy fix.
I'm guessing the reason for the low ratings are actually a result of this Chillis location not paying their Yelp bill.
Yelp bill you may ask? Yes. Pay your membership fee or have your good and great reviews marked as spam and not shown. This is why I usually don't bother with Yelp as it is simply a way to extort money from businesses. So, in order to not have my review marked as spam I am giving the Chillis location 4 stars, if I give them 5 stars Yelp won't publish this review.