We travelled from out of the country and took our clothes to the laundry. After having a bad experience and losing 4 pairs of jeans at a previous laundromat we requested to count the clothes when we handed it in. The owner had no issues and allowed this. The next day we picked up our clothes, counted it. There was someone else at the counter. And we left. We went back two days later and the guy at the counter said 'did the owner not call you and tell you that you should take your laundry somewhere else?! I don't trust people like you and can't take your clothes'. It was 7:22am and he says the owner gets in at 8. I ask for the number and he says 'don't bother calling we don't answer our phones'. It cost us a return trip $30 to take our laundry there and he refused to tell us why he would not take it. We hung around and waited for the owner. Who initially seemed to have no idea about what the issue was. We then go inside and he says he felt very offended that we counted the clothes and they refuse for take accountability for clothes - which is quite worrying since it's a simple thing to wash clothes and give the customer back the same clothes they brought in!!! Also I see now reason why he couldn't tell us that at 7:30 instead of wasting our morning. It was a horrible experience!