Worst experience ever. The waitress made a mistake and charged us for an extra drink. The manager refused to remove it from the bill and called the COPS on us over a $4 drink... That we didn't order or drink. After 20 minutes of talking to various managers, who claim to have surveillance video of this non-existant drink, we offered to just pay for it so we could leave. They held our bill until after the cops arrived hoping we would leave without paying for anything. The cops were awesome and said they get called to Zipps (all locations) a lot over things like this. The owner of this place should be embarrassed at how customers are treated. Never coming back.