Excellent friendly service - they make sure the customer is satisfied with their work. Happy to support a neighbourhood business. The owner, Stephen, inspired confidence when we spoke on the phone. Frank arrived promptly and did a terrific job of cleaning 2 upholstered chairs and a carpet. When I discovered after he left that there was still quite a bit of cat hair on the carpet, I called Lindsay who made sure that I would be completely happy with their service. The next day, Tsultrim came and took the carpet back, used an industrial vaccuum and returned it within a couple of days. He was very cheerful and confident and now, all the cat hair is gone! Reliable Carpet is more than reliable: they are great!