This is one of those times I wish there was a half star :) Clean, professional and quick - which I requested, unfortunately. It might have made a difference in my experience if I hadn't rushed them (so, take that into account!). My manicure came out GREAT - but wow the woman who did them had kind of....very little bed side manner, lol. The lady that did my pedi was nice but it wasn't a great pedi - it was ok. SO - I dunno. Maybe it was just my experience. I would have given a 3.5 overall for how clean and profession it was though - and my nails did come out very nice!