I've never had any issues here. Great location, parking is easy. Very clean and relaxing space. All the therapists I have had have been excellent. They call me each month to remind me
to make my appointment. I was surprised at the low star ratings, and after reading the reviews I see why. Please be sure to read all the reviews. It's disappointing that people are so quick to go on Yelp and blast businesses for errors that are not directly the fault of the business. These membership style business models are not new. I would think by now, people would know that if you sign up for a membership anywhere, and sign a contract, there is a monthly commitment for a certain length of time. Perhaps if people were more in tune with their financials and read what they were signing they wouldn't be so surprised about the auto billing. How else do you think companies can offer a $60 massage. If you don't want to commit, then pay $100 someplace else and pay as you go. and the comment relating to the FSA... it's just like if you go into your Dr's office for a service, they always give the disclaimer "we don't know exactly what insurance will cover, blah blah blah." It's not the vendors obligation to know what type of documentation a customer's benefits administrator is going to require. This could have been avoided by a simple phone call into the plan administrator by the customer. Just saying... people are not holding themselves accountable and placing blame on the business. and no, i'm not affiliated with massage envy nor do I know people who work there. I just get annoyed when I see reviews that are based on clear misunderstandings and all the blame is placed on the business.