I wish that I had read these reviews before I proceeded with my plan to preserve my wedding bouquet. In spite of getting my refrigerated bouquet to them within 2 days of my wedding, some of the flowers in the preserved bouquet are shriveled and browning. The orchids preserved quite well and other flowers were replaced with silk, which I expected. But some of the natural flowers like the white stock look horrible. Why not replace those with silk also? The $250 up front fee was not too difficult to swallow as it was comparable to other vendors online from what I could tell. But when I chose a frame to put everything in, I was hit with sticker shock. $900 for a plastic frame with a plastic bubble! I'm pretty sure the sample of the frame I was shown was wood. And I had no idea the "glass" would actually be plastic. Since I was already committed to the project I didn't see another option but to pay it. I could not find another local vendor who does this type of work. It wasn't until I picked up the finished product that I learned how cheap the whole thing looks and feels. It took 5 months to complete the project (absurd), and I had no contact from the staff. All communication was initiated by me to follow up on the status of my order. Very unprofessional. For the amount I spent I was expecting a gorgeous product.