I bought a Groupon for a mani/pedi from this salon. I *really* needed to get my nails in shape, so I bit (and went for the upgrade, which they weren't very subtle about). The mani and pedi were great. The girls who worked on me were so incredibly nice and the treatments were fabulous. I felt like a million $$.
So, why 2 stars? Well... I felt a bit pressured to purchase an upgrade to my mani/pedi. I told them I would decide on the upgrade at the time of my appointment. When I came in and requested the upgrade, I overheard the owner and the receptionist discussing it. "I sold her an upgrade." "Oh THANK YOU so much." Not a big deal, but I didn't need to hear it, okay?
As I was leaving, the nail tech rung me up and misunderstood the tip I wanted to leave on my card. Again, not a big deal at all--she actually charged less than I'd said. When she tried to correct it, a woman named Vanessa (the owner or manager, I'm guessing), came over to help. She treated this poor woman TERRIBLY. She spoke down to her and basically scolded her in front of me. Then, as she handed me my receipt, apologized for the woman and made some remark about how we made everything okay.
The nail tech did nothing wrong and I was so uncomfortable for her--I just wanted to give her a big hug. I'm sure that running a salon is stressful, especially with Groupon traffic, but, still.... Hopefully, the talented folks that work at this salon can find better gigs. I, for one, don't want to support a place where the people providing services aren't treated with respect.