Driving a 10-year-old VW means having to find someone reliable to fix it, and the guy I'd been depending on for the last few years moved out of town, so I went looking for a new shop. Melo had all five-star reviews on Yelp and seemed to know Volkswagen, so I thought I would give them a shot.
Chris was friendly, helpful, clear in his explanations and very reasonable in his estimate. My wife and I dropped the car off and walked around the neighbourhood while our front brake rotors and rear springs were replaced, and the job took exactly as long as promised, and cost exactly what the estimate was.
When I broke a front spring not long afterwards, I took the car back to Melo, and in spite of a completely full schedule, they managed to squeeze the job in for me, and for a great price too.
Even though I live in a completely different part of town, these guys have my business for as long as I'm driving an unwarrantied car!