I have had good experiences at HT, but this one was mediocre. I went on a Thursday afternoon, around 4:30, for drinks and appetizers. Our server was very attentive and friendly. The chips and salsa came out cold and a little stale. There was also a small piece of old chicken underneath the chips. The chicken tenders came out dark and overcooked on the outside and a little undercooked on the inside. Our server took it back and the manager came out to apologize. She said they didn't bread it correctly and the outside burnt. They gave us new chips and tenders, which were much better. I was a little surprised they didn't comp or discount anything. It wasn't a terrible experience, but it wasn't my best either.