Installed and used the Panera Bread App, used the Rapid pick up which stated to pick up at 9:08 PM, which we live three minutes away. By the time we got there the doors were locked, which meant they close at nine pm, which the app did not make no indications of time. Last resort we went through the Drive through. The young Lady acted like the Manager very kind respectful and understood. Which she proceeded to explain new store getting the kinks out. No where did I see or hear from Mangement.
NOTE TO MANGEMENT:
create a SWOT Analysis, and also a Risk Plan to show these minor details, but for the consumer it is major. Plus Mangement should have been at the Drive through window. Lessons learned Mangement .