So....We were some of the many people that needed/wanted food the night of Christmas Eve (12/24/15)...and saw that JitB was open so we excitedly zoomed into the parking lot. While deciding on take out or drive-thru, we noticed that there appeared to be a large group of teenagers laughing and joking with the staff (unprofessional as well as inefficient use of time) we opted for the drive-thru hoping that service would be as fast/efficient and courteous as we're used to from other locations of the chain.
Let me just tell you... This was the WORST experience we've EVER had at ANY fast food place...and that says A LOT!...We wait in line and finally get to the speaker only to sit there in silence with no greeting whatsoever for almost 10 minutes....We only sat there that long because it's one of those drive-thrus that "lock" you in and you can't drive out because of the way they've constructed it... When someone FINALLY acknowledged our existence, we heard, "Uh...yeah?"...We were completely confused and asked, "Are you ready to take our order?"...The employee responded, "Well, bro, we're like really busy and like it's gonna take at least 30 minutes before we can get you any food."....
Wait. What?...We asked for clarification...The male employee then told us that the cars ahead of us had made large orders so we would be waiting for 30 or more minutes because they're busy....The most IGNORANT and INCONSIDERATE thing I've ever heard.
Keep in mind, we COULDN'T easily leave the drive-thru because of cars both in front and behind us... I suggested to the young and foolish employee that he direct the people in front of us with large orders to drive up to wait so that we could either get our food OR allow us to EXIT since they were "so busy and it would take so long."
A female employee then comes on and tells us, "Well, I can't tell them that. And if I take another order before their food is done then we'll just get more backed up." The most ILLOGICAL and unrealistic thing I've EVER heard from a fast food restaurant in my entire life! It is common practice to ask longer orders to pull forward to allow for other customers to get their orders in a timely and orderly fashion.
The employees AND the managers should be reprimanded and re-trained as I'm SURE the Jack in the Box franchise owners/leadership would be thoroughly outraged to know that any of their locations were allowing such horrible practices and services!
I understand it was Christmas Eve...BUT...If they were not going to appropriately accomodate paying customers, they should have made the decision to CLOSE for the holiday. Mistreating customers on Christmas Eve is much WORSE than just not being open for business IMO. This experience had the potential to ruin our night.
This location will not get another penny from us until we know that something has been done to correct such awful customer service, and to be frank, pure and blatant LAZINESS from their employees.
I highly recommend that everyone should avoid this location because your money should be spent where employees understand that customers should NEVER be treated so poorly and with such utter disregard. smh.