Ruthlessly efficient and unfailingly consistent. I work in the area and eat here about twice a week when I want a quick, dependable sando. (This is probably the only place where I've successfully redeemed one of those "buy 5 get one free cards"...although here it's buy 5 and get $5 off, which is not quite as good). The dude that runs the show (I should know his name by now but don't) is nice and is damn good at his job, keeping it moving during the busy lunch crush.
The menu is big but not overboard, and there's always something that suits my mood. Decently good value for what you get. A couple of my favorites include the Gobbler, the Veggie Burger, and the Vermont Peddler (love that sharp cheddar on the roast beef with slaw, Russian dressing on pumpernickel!)