I'd give negative stars if I could. On my way to work I ordered and paid on the app for a smoothie from the Rainbow & Spring Mt location. When I arrived no one was there. A Sysco delivery driver with a large food delivery for them had been waiting a half hour already. I tried to corporate number repeatedly and it was busy. I drove to the next closest location - this one. Ashley, at this location, was flippant and said there was nothing she could do. I said there must be a number they have to call in an emergency. She reluctantly gave me a number for "Joe" but he did not answer. I had to try to get Ashley's attention again and she called this person who did answer for her. She said she'd try to get me another number to call. I asked if she could at least honor my order (you would think offering to do so would have been the first priority in customer service) but she refused saying "this is a franchise so we won't get our money". Wow. I'm sure that $7.01 would break them. Clearly the opportunity to gain a new customer by treating someone right was lost on her. While waiting on her to get back to me with another number to call, I tried the corporate number again and finally got an answer. The first number Ashley gave me did return my call while I was on the phone with them but left no message. Corporate and they are refunding my purchase and sending me a "VIP card" - we'll see how that turns out. Ashley never did reappear so I left - 45 minutes later, with no smoothie and late for work. While this location was not the one origianlly in err, their attitude in handling the situation and recognizing that, while they may be a franchise, they are still part of a larger brand, was despicable. I am often in this area and may have been a regular customer but now I will never patronize this location.