My husband placed an online order for a smoked turkey breast and a pecan pie with a designated pick-up time for the day before Thanksgiving. He arrived to pick it up and there was a very long line -- no problem; he had expected that. The problem came when he finally got to the counter and gave them his order confirmation number for the turkey and the pie. They told him you couldn't reserve a pie online. Well, their system sure allows you to do so, and my husband had his printed confirmation to show them, which he did. But they rudely told him that it didn't matter. So he left without the pie he ordered a month in advance, after waiting in line longer than people who did not place orders, and after being treated rudely. What is the point of ordering ahead if they won't honor it? We won't ever be back.