I love sitting in the loft, it's a nice place to get a coffee drink and one of the last places remaining in Oakland that isn't a chain, so I enjoy supporting their business.
However, the service is awful. It took twenty minutes to get an order of eggs and toast. I asked for my toast to be dry, and it was absolutely dripping with butter. They do not appear to be understaffed by employees, but potentially by the employee's IQ points.