So let me start by saying that my laptop was running very hot and the processing speed was very slow. I had to re-install the original factory software because of malware and viruses that completely messed it up and never allowed me to get past the log in screen.
So I looked up computer places and came across Red Seven with smoking hot reviews here on Yelp. I thought....wow, so many people were impressed, I will for sure take my laptop to this place and hopefully get my laptop fixed.
I brought it in after 5PM one night to Chris. I know they close at 6PM so I wanted to get it in before that night. He told me within 24 hours (later the next afternoon) that he would call me and let me know what the diagnosis was.
24 hours goes by, no call. I figured I would give them another day since I did drop it off late on my first day.
Near the end of the 48 hour stretch, I called and got Chris. He checked my status and said I had 1 gig and my Windows 7 should be running fine. I told him I didn't have Windows 7, my laptop was 5 years old and had XP installed on it. He then realized he had pulled the wrong info, said he wasn't the one who had worked on my laptop, but did eventually pull up my information. He told me that again, I had 1 gig and it should be fine. No reason my processing speeds should be slow. I asked him about the fan which which I suspected had not been working, then he told me that the fan didn't work at all. I asked him if that would affect the speed and he said it definately could.
So, I thought about the cost, did call him back after thinking about it for less than 5 minutes and put an order in for the fan. I was told it would take about a week or so but should be fixed. That I could call and follow-up with them but I would be contacted once it was fixed.
Time went by, and by the end of the following week I called to check the status. Again, I got Chris who reviewed my information and said the fan should have been there by now but it should be coming anytime and to call back.
Again I waited, I called back and got a lady (some answering service?) who told me she would leave a message for Chris to call me back. It was about an hour before they closed and I didn't receive a call back that night.
So the next day I call, get Chris, was told he didn't get the message but sometimes they don't get the messages because it's an outside agency that answers sometimes.
So he said it still hadn't come and he would check the mail that day and call me back to let me know. Also I had asked him to please call me back and let me know that day.
Again, no call back by the time they closed. So I called the following day, get Chris who told me it didn't come in the mail the day before (which had come later that day), and he was checking to see where the fan was since it had been almost 3 weeks since my drop-off. He said he tracked it, found that it showed as delivered by UPS but they didn't have it.
He did offer to order it, expedite it for me, and not charge me any labor for my troubles.
I told him I was just going to come in and get my laptop and he didn't have to worry about ordering the fan as I couldn't wait any longer for my laptop to get fixed. It was my first impression of their company and I wasn't very happy about the wait.
So I came in and picked it up, noticed staggered stacks of laptops with paperwork taped to them, desktops on the floor, and a general disorganization of the back area. I figured they were just really busy to have that many pieces of equipment sitting around.
So he gets me my laptop and I go on my way. I will say that the powercord I received is not the same cord I dropped it off with. It had some weird tag on it and was hard to disconnect from the DC power supply where it never had that issue before.
I did get MY laptop back, but when I opened it, there were some food crumbs on the mouse.
So needless to say, I won't be giving this company my business, nor the business for my desktop because that is also older and having some processing issues.
Chris was nice, but that doesn't cut it in this drawn out disappointment.