Hyatt as a brand has really stepped it up. The decor, staff, and comfort of their newly updated look is truly impressive and home-like. This one particular, though, just isn't quite up to the rest. It needs just a little bit more renovation.
1. As soon as the doors opened to the lobby, I was overwhelmed by the smell of cigarette smoke. And I'm not one normally overly sensitive to it. I smelled it everywhere - even the gym?
2. The staff are super friendly and helpful and go out of their way to do the little things - like remember your name for your whole stay.
3. My room felt way too much like my first solo apartment in college. It's those old white cabinets with the wood trim, popcorn ceilings, ugly carpet, musty smelling. You can see some of the upgrades in things like the bedding and pillows, but even the curtains felt dated and old.
4. The layout is odd and solo elevators are hidden in little corner pockets without clear instructions on how to find them.
5. Monday - Thursday night there's a free buffet and happy hour from 5:30-7. The night I was there it was nachos. And lots and lots of wine.
In short, there are other Hyatts not too far from this one that I've also stayed in and they are far superior.